Need to Return or Exchange Your Order?
If something isn’t quite right, we've got you covered with two simple options: you can either exchange or return your items.
Exchanges
Exchanges are free within 30 days of delivery. We’ll send you a prepaid return label for your exchange, but please note, this is currently available only for EU orders.
→ Start your exchange by visiting the Dambira Return & Exchange Portal.
If you need to change the shipping address for your exchange, please get in touch with us before starting the process.
If the item or size you want is out of stock, please initiate a return (see below) and place a new order once it’s available again.
We provide one prepaid shipping label per order for EU orders. → Note: If you don’t see the prepaid label in your inbox, check your SPAM folder – it might have been filtered there.
Returns with Refund
You can return your items for free within 30 days, with a €10 restocking fee. We’ll provide a prepaid return label for your return, but again, this is currently available only for EU orders.
For returns, you can choose one of two refund options:
-
Refund to your original payment method
Your refund will appear within 5-8 business days, minus a €10 restocking fee. -
Refund as store credit
You’ll receive a gift card for the full value of your return, plus an extra 10%. The best part? No restocking fee and instant access to your credit!
→ Start your return by visiting the Dambira Return & Exchange Portal.