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Knowledgebase

Shipping & Delivery
Returns & Exchanges
Orders & Payment
Product Information & Sizing
Sustainability & Well-Being
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How to Choose the Right Size

Category: Product Information & Sizing

To help you find your ideal fit, we suggest using the following methods: Size Chart You can find our sizing guide here: Size Chart. Follow the instructions to measure your feet, then check the size ch...

Need to Return or Exchange Your Order?

Category: Returns & Exchanges

If something isn’t quite right, we've got you covered with two simple options: you can either exchange or return your items. Exchanges Exchanges are free within 30 days of delivery. We’ll send you a p...

Where do you ship and how long does it take?

Category: Shipping & Delivery

Orders delivered within the EU are shipped from France, while all other regions are shipped from Morocco. Delivery times are estimated in business days and may be subject to seasonal delays. LOCATIONS...

How Long Does a Refund Take?

Category: Returns & Exchanges

If your refund is being processed to a credit or debit card, please allow 5-10 business days for it to appear in your account. For PayPal refunds, processing can take up to 30 days. If you don’t see t...

Duties & Taxes

Category: Orders & Payment

We ship from both the EU (France) and Morocco for non-EU destinations. For orders shipped outside the EU, you may be required to pay customs fees and local VAT before receiving your package. → The thr...

Materials Used in Dambira Footwear

Category: Sustainability & Well-Being

At Dambira, we are committed to quality craftsmanship and sustainability. Our footwear is made from premium materials that not only support your comfort but also contribute to a more eco-friendly worl...

Do you have any vegan items?

Category: Sustainability & Well-Being

At Dambira, we prioritize authenticity and quality in all our products. Currently, we use leather that is ethically sourced from reputable slaughterhouses in Marrakech and Casablanca. The leather come...

Care Instructions

Category: Product Information & Sizing

To keep your leather slippers looking their best, follow these simple care tips: Clean RegularlyWipe your slippers with a soft cloth to remove dirt and dust. For deeper cleaning, use a leather clean...

Getting Started with Your New Slippers

Category: Product Information & Sizing

Don’t worry if your Dambira slippers feel a little snug at first. The leather will naturally stretch with wear, so there’s no need to leave extra room for your toes. Berber Leather Slippers: To break ...

Exchanging for an Out-of-Stock Product

Category: Returns & Exchanges

Unfortunately, exchanges cannot be made for products or sizes that are currently out of stock. To proceed, we recommend returning the item and placing a new order once your desired size or product is ...

Changes & Cancellations

Category: Orders & Payment

Please be aware: Once you receive our shipping confirmation email, your order cannot be changed or cancelled. If you still wish to make adjustments or return the items, you can initiate the returns an...

Haven’t received your order or shipping confirmation?

Category: Orders & Payment

Once your order is successfully placed or shipped, we’ll send you confirmation emails to keep you updated. If nothing has arrived in your inbox yet, try checking these first: Look in your Promotions...