Articles in this category Where do you ship and how long does it take? Orders delivered within the EU are shipped from France, while all other regions are shipped from Morocco. Delivery times are estimated in business days and may be subject to seasonal delays. LOCATIONS... How do I track my order? Once your order leaves our warehouse, you’ll receive a shipping confirmation email right away. Just a heads-up: it may take up to 24 hours for tracking updates to appear, so don’t worry if you don’t s... Why isn’t my tracking status updating? If your tracking information hasn’t changed, don’t worry—there are a few common reasons this can happen: Weekend or holiday orders: If you placed your order during a weekend or public holiday, it wi... Tracking Shows Delivered, But No Package? If no one was home during the delivery, the carrier may have left your package in a secure location at your address. Be sure to check around your property—especially behind bins, potted plants, fences...